Privacy Policy

1. About This Policy

VictoriaLake ("we", "us", "our") is operated by the VictoriaLake team, headquartered at 847 Yonge Street, Toronto, Ontario M4W 2H2, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy law.

VictoriaLake is a free social gaming platform. No real-money transactions occur on this platform. We do not process payment card data.

2. What We Collect

We collect only the minimum information necessary to operate our service:

• Contact information — name and email address you provide when you send us a message through our contact form.
• Technical data — IP address, browser type, operating system, pages visited, and session duration, collected automatically via server logs and anonymous analytics.
• Cookie data — session identifiers and preference flags (e.g., age-gate confirmed, cookie consent given). See our Cookie Policy for details.
• Game activity — virtual Gold Coin balances and play session data stored locally in your browser (localStorage). We do not transmit game state to our servers.

We do not collect government-issued identification, financial information, or sensitive personal information as defined under PIPEDA Schedule 1.

3. Why We Collect It

• To respond to contact-form enquiries.
• To monitor site performance and diagnose technical issues.
• To understand aggregate usage patterns and improve our service.
• To comply with legal obligations.

We do not use your information for direct marketing without your explicit consent. We do not sell, rent, or trade personal information with third parties for their marketing purposes.

4. Legal Basis and Consent

Under PIPEDA, we rely on your implied consent (by using the site) for technical data collection and your express consent (submitting the contact form) for contact-information processing. You may withdraw consent at any time by contacting us through the contact form; withdrawal may limit your ability to use some features.

5. Sharing Your Information

We share personal information only as follows:

• Service providers — hosting companies and anonymous analytics providers who process data on our behalf under confidentiality agreements.
• Legal requirements — when required by law, court order, or regulatory authority.

We do not share personal information with any other third parties.

6. Data Retention

Contact-form messages are retained for up to 12 months and then securely deleted. Server access logs are retained for 30 days. Cookie and localStorage data persist in your browser until you clear it or it expires.

7. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent and request deletion, subject to legal retention obligations.
• Challenge our compliance with PIPEDA to the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us through our contact form. We will respond within 30 days.

8. Security

We use industry-standard safeguards (HTTPS, server-side encryption at rest, restricted staff access) to protect your information. No internet transmission is 100% secure; we cannot guarantee absolute security.

9. Children

VictoriaLake is restricted to adults 18 years of age and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated "last updated" date. Continued use of VictoriaLake after changes constitutes acceptance of the updated policy.

11. Contact

Privacy enquiries: 847 Yonge Street, Toronto ON M4W 2H2, Canada. (647) 555-0182. Or use the contact form.